Creating value through sustainability
Along with our partners, we help our customers in creating business value and sustainable impact.
Our in house services are aimed at familiarizing our customers with charging solutions. We believe in transparency and accessibility by defining our services in three processes: site survey, installation and AMC.
We are different because we educate the customer on the most favorable location so the site is safe for both electric vehicles and charging solutions.
Site inspection to check for power and network availability, location, cable routing, power quality and availability of grounding.
Fill up and submit a survey to determine the best location.
Direct the customer in getting extra power load from DISCOM if required.
Guide the customer through pre-installation in the case of electrical or civil work for visibility and safety of the charging station.
We are different because our chargers are installation-ready with the goal to complete the installation activity in a minimum time.
Engage installation partners across India to proceed with installation once the site feasibility report is received.
Dispatch the charging stations directly to the location and inform the customers at each stage.
The installation partner is informed once the confirmation of delivery is done. Installation activity is done within a day in which the charging stations are mounted on a pole or wall.
Onboarding the charging station and provision for additional protection as an MCB for safety has also been installed.
Assist customers if required, on video call for demo. Demo videos for installation are available on YouTube.
We are different because our charging stations are IP54 certified. In case of a hardware issue, replacing the component will resolve the problem, without replacing the entire charging station.
Cater to Software and Hardware issues.
Priority based remote resolution of software issues is being conducted. Service engineers are assigned the task of replacing the component in the event of detection of hardware issues.
Fixed SLAs for these issues have been strictly adhered to. In case of network issues, partners are aligned to resolve them promptly.
Dedicated workforce available to connect with the customer in case of adversity or technical issues within the charging station, wallet, top up, how to charge the vehicle, hardware, support and any type of service requirement.